Fair Processing Notice

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the visit to the clinic).

Cookies

Cookies are small pieces of data stored on a User’s device.

Data Controller

Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your data.

Data Processor (or Service Providers)

Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject

Data Subject is any living individual who is the subject of Personal Data.

User

The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

How we use your personal information

This Fair Processing Notice explains in general why FamilyCare Medical Services Limited collects information about you and how that information may be used.

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The data we collect may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential and secure. Records which FamilyCare Medical Service Limited holds about you may include the following information;

  • Details about you, such as your address, passport number or national identity, place of residency and contact details
  • Any contact the FamilyCare has had with you e.g. appointments, clinic visits, etc.
  • Notes and reports about your health
  • Details about your test results and any medical advice given
  • Results of investigations such as laboratory testsetc
  • Relevant information from other health professionals, relatives or those who care for you

Information may be used within the medical practice for clinical audit to monitor the quality of the service provided.

Some of this information will be held centrally and used for statistical purposes. Where we do this, we take strict measures to ensure that individual patients cannot be identified. Sometimes your information may be requested to be used for research purposes – the surgery will always gain your consent before releasing the information for this purpose.

How do we maintain the confidentiality of your records?

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • The General Data Protection Regulation
  • Human Rights Act 1998

Every member of staff who works for FamilyCare Medical Services has an obligation to keep information about you confidential and we will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with Public Health requirements, “The duty to share information can be as important as the duty to protect patient confidentiality.”

This means that health care professionals should have the confidence to share information in the best interests of public health within the requirements set by the Ministry of Health, Agriculture, Sports and Human Services.

You will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required.

Access to personal information

You have a right to request access to view or to obtain copies of what information the FamilyCare Medical Services holds.

about you and to have it amended should it be inaccurate. In order to request this, you need to do the following:

  • Your request must be made in writing to the Practice Manager.
  • There will be no charge to have a printed copy of the information held about you.
  • We are required to respond to you within 30 days.
  • You will need to give adequate information (for example full name, address, date of birth, passport number and details of your request) and provide 2 forms of identification so that your identity can be verified and your records located.

Every member of staff who works for FamilyCare Medical Services has an obligation to keep information about you confidential and we will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on and / or in accordance with Public Health requirements, “The duty to share information can be as important as the duty to protect patient confidentiality.”

This means that health care professionals should have the confidence to share information in the best interests of public health within the requirements set by the Ministry of Health, Agriculture, Sports and Human Services.

You will be informed who your data will be shared with and in some cases asked for explicit consent for this to happen when this is required.

Cookies

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.

Change of Details

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date.

The Data Protection Officer (DPO) is Dr Daren Hall.

Complaints

It is important that you tell the person treating you if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date.

Should you have any concerns about how your information is managed by the Practice please contact the Practice Manager by emailing familycaremedicaltci@gmail.com or in writing to Family Care at the address at the top of this notice.