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Tel: 649-946-3273  WhatsApp: 649-232-2268  Email: enquiries@familycaretci.com
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Frequently asked questions

VCP stands for Visiting Consultation Program and represents our Specialist Care brand of medical care. We offer this program exclusively for patients who would have been recommended by an in-house or external GP. For more information on VCP or how to make an appointment click here.

The days and times of operation vary across our branches. Please see below:
  • FamilyCare Suzie Turn, Clinic, Dental, and Pharmacy:
    • Monday-Friday- 9am until 6pm
    • Saturday 9am until 3pm
    • Closed on Public Holidays

FamilyCare has multiple branches. Please click here for more information.

FamilyCare has multiple branches. Please Click for more information.

You should arrive no later than 10-minutes before your appointment. This is to check in with the team. You will need to reschedule if you are more than 10 minutes late for your appointment.

We do accept walk-ins; however, appointments are highly recommended. All appointments must be booked online, or via a telephone call even if you use the walk-in option.

Complete the booking process via the BlueCare Portal or you can call us.

Individual treatment costs are evaluated on a case-by-case basis. However, we do have standard costs for medical, general consultation etc. Our team can confirm them before your treatment.

For your appointment, please bring a valid government-issued ID. This can be a passport, driver’s license, Nation ID, or birth certificate along with a National Health Issuance card or your issuance provider’s information if you have either of them.

At FamilyCare, we cater to everyone. You will need to make your appointment and bring your government-issued ID and information for your insurance provider. We work with our clients to access international insurance policies.