FamilyCare Medical is hiring!

About the Role :

We are seeking a Cash Posting Coordinator (Cashier) to join our growing team. This role will be responsible for the daily reconciliation of payments made to our clinic. The Cash Posting Coordinator will support the business segment(s) from an accounts receivable perspective. The position’s primary focus is to ensure prompt and accurate cash applications, assist in collection efforts and create reports & analysesto minimize accounts receivable outstanding.

Responsibilities :

  • Responsible for collecting the correct payment amount on outstanding accounts.
  • Collaborate with Finance Manager to manage receivables.
  • Post all cash from financial assistance and patient payments.
  • Communicate with carriers, payers, clients, and facilities to get the maximum payment on accounts.
  • Research, identify and resolve incorrectly processed claims.
  • Achieve a complete resolution on denials, underpaid or refund requested accounts.
  • Correctly respond to all health care correspondence within 72 hours.
  • Correctly and timely appeal under unpaid claims.
  • Perform other duties as assigned by supervisor.

Requirements :

  • 2+ years of experience as a Cashier / Cash Poster.
  • Experience in general accounting.
  • Knowledge of accounts receivable.
  • Ability to evaluate options and to make efficient decisions.
  • Organizational skills sufficient to maintain consistently accurate records.
  • Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.
  • Prior experience in a medical environment (preferred.)
  • Associate degree in accounting (preferred.)

To be considered for this position, please email CVs to t.bewaji@familycaretci.com

About the Role :

We are seeking a multi-talented and customer-focused person to provide support for our patients.This role will be a mix of customer service and office management responsibilities, providing top-notch service to all visitors and assisting with day-to-day office duties. The Customer Service Agent will act as a point of reference to our patients. The ability to provide exceptional customer service will truly make a difference in the lives of our clients.

Responsibilities :

  • Provide solutions and guide patients through the clinic’s processes.
  • Perform office management tasks on own initiative as well as under the direction of the office manager.
  • Resolve customer questions, complaints, and collections inquiries in a professional, helpful manner.
  • Respond to and resolve, on the first call or email, customer service inquiries, and issues by identifying the topic and type of assistance the caller needs.
  • Supports patients with care coordination, such as scheduling doctors’ appointments and arranging other ancillary support services.
  • Maintain and updates customer information as necessary.
  • Ensures that supplies are sufficient to perform their duties, maintains equipment in proper place after usage, and maintains workspace in an orderly fashion.

Requirements :

  • 3+ years of experience in a customer service or sales position.
  • Strong organizational skills.
  • Customer-centric orientation.
  • Strong verbal and written communication skills.
  • A high degree of empathy.
  • A “solutions-oriented” mindset.
  • Strong critical thinking and problem-solving skills.
  • Medical knowledge/experience is preferred.
  • Comfortable with continuous process improvement and change as our company grows and evolves.
  • Strong computer navigation skills.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are seeking a unique, enthusiastic individual with excellent communication to join our team as a Front Desk Receptionist. The Receptionist will be the face of the organization. As a master multi-tasker with excellent communication skills and an upbeat attitude for our medical practice, this role will assist the members of the management team and all visitors by handling office tasks, providing polite and professional assistance in-person, by phone, mail, and e-mail, and generally being a helpful and positive presence in the workplace.

Responsibilities :

  • Run the operations ofthe front desk and show initiative in doing so.
  • Ensure high-quality customer service.
  • Schedule and confirm appointments and follow-up visits.
  • File all patient records daily and pull patient files for the next day’s appointments.
  • Take initiative and design solutions to various issues.
  • Keep reception area tidy and presentable, with all necessary stationery and materials.
  • Assist with billing and claims.
  • Assist other administrative staff with support overflow work, including word processing, data entry, and Internet research tasks.
  • Run errands as needed.
  • Other duties as assigned.

Requirements :

  • 1-2 years of experience as a Front Desk Receptionist or Administrative Assistant.
  • Ability to follow directions.
  • Punctual and reliable.
  • Experience with customer service.
  • Professional, well-kept appearance.
  • Prior experience with administrative work.
  • Proficient computer knowledge.
  • Ability to be resourceful and proactive when issues arise.
  • Maintain a positive attitude.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a full-time Office Manager to join our growing team. The Office Manager will oversee all aspects of the administrative operations of our ambulatory care facility.

Responsibilities :

  • Support medical practice operations by maintaining office systems and supervising all non-clinical staff and processes.
  • Collaborate on the development, implementation, and monitoring of business operation plans.
  • Establish and monitor business processes to support effective and efficient clinical operations applying evidence-based quality improvement methods as necessary.
  • Management of financial, personnel, equipment operations.
  • Develop, implement, and oversee systems for the purchase of materials and equipment, evaluate the need for additional and replacement capital equipment related to operations.
  • Collaborate with unit heads to manage the delivery of world-class medical services in the facilities.
  • Develop and implement key performance indicators, policies, and procedures to achieve organizational goals.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Master's degree in health care administration, public health, business administration, or another relevant area.
  • 3-5 years of experience in the administration of a health care organization
  • Strong financial acumen, analytical, organizational, and communication skills
  • Knowledge of Health and Safety laws and best practices
  • Ability to thrive in a fast-paced ever-changing environment and work well under pressure

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are seeking an experienced OB-GYN who is passionate about caring for women and treating their medical needs. As an OB-GYN, this role will test, treat, diagnose, and monitor disorders and illnesses related to women's health and their reproductive systems. The OB-GYN will perform exams and procedures, counsel patients, and treat women through their entire pregnancy terms and beyond.

Responsibilities :

  • Interview new patients to assess their symptoms, needs, or problems; record and utilize their medical history for diagnosis.
  • Perform minor surgical procedures in the procedure room.
  • Perform well-women exams that include pap smears, pelvic, and breast exams.
  • Conduct follow-ups with patients to monitor and track their condition.
  • Counsel patients on safe sex practices and preventative medicine practices.
  • Monitor and treat patients during pregnancy and childbirth, including prenatal advising up to delivery and postnatal care for non-complicated pregnancies.
  • Order and analyze necessary tests, screenings, biopsies, scans, etc. to effectively diagnose a problem.
  • Direct, advise, and supervise medical staff in the clinic.
  • Advise patients concerning diet, hygiene, and methods for the prevention of disease.
  • Refer patients to a medical specialist or another practitioner for specialized treatment.
  • Continue personal education on current medical practices and innovations by reading medical journals, attending conferences, etc.

Requirements :

  • Doctor of Medicine degree.
  • 4-year OB-GYN residency.
  • Valid license to practice in current jurisdiction of residence.
  • 2+ years practicing medicine in a hospital or private practice.
  • Proficient at patient charting and knowledgeable in relevant charting computer programs.
  • Compassionate and personable with an exemplary bedside manner.
  • Sound judgment and expert decision-making abilities.
  • Ability to discuss sensitive information with patients and families.
  • Ability to provide a calm presence for patients in distress.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are seeking an enthusiastic and compassionate Paediatricianto be a part of our team. The Paediatricianwill be responsible for providing complete, comprehensive clinical care for infants, children, and teenagers. ThePaediatricianwill provide clinical care services including diagnosis, treatment, coordination of care, preventative, and health care maintenance. This role will work collaboratively with all providers as a multi-disciplinary team to provide comprehensive, compassionate health care to our younger patients.

Responsibilities :

  • Provide care from birth to early adulthood for the health of infants, children, and teenagers.
  • Diagnose and treat a variety of ailments specific to young people and track patients' growth to adulthood.
  • Prescribe and administer treatment plans, including medications and therapies.
  • Administer vaccinations.
  • Perform professional services in an outpatient setting as well as through home visits.
  • Prescribe and interpret tests and other diagnostic procedures as needed.
  • Work with different health care workers, such as nurses and other physicians, to assess and treat children with various ailments and day-to-day illnesses that are common to children-minor injuries, infectious diseases, and immunizations.
  • Offer consultation and education to the families, caregivers, and guardians to minimize the impact of any medical condition on the patient.
  • Expands and maintains rapport with the medical community in the service area.
  • Actively seeks to broaden our referral network.

Requirements :

  • Doctor of Medicine degree.
  • 4-year Paediatrician residency.
  • Valid license to practice in current jurisdiction of residence.
  • 2+ years’ experience as a Paediatrician.
  • In-depth knowledge of children’s epidemiology and infectious diseases.
  • Up to speed knowledge of drugs/medication appropriate for children and their side effects.
  • Proficient at patient charting and knowledgeable in relevant charting computer programs.
  • Compassionate and personable with an exemplary bedside manner.
  • Sound judgment and expert decision-making abilities.
  • Ability to discuss sensitive information with patients and families.
  • Ability to provide a calm presence for patients in distress.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a passionate General Practitioner/Internist/ER Physician to join our growing company. This position will be responsible for providingprimary care services to patients by taking a history, doing physical examinations and diagnoses as well as prescribing and administering treatment. The General Practitioner will help develop and implement population health programs as well as lead/collaborate in other initiatives to help serve the community.

Responsibilities :

  • Provideinitial and continuing medical care.
  • Provide diagnosis, treatment, and help prevent common diseases that occur in the general population.
  • Create preliminary diagnoses and refer patients to specialists if necessary.
  • Create plans for health programs, implement prevention and treatment for patients' common diseases.
  • Provide home visits.
  • Take on-call duties as scheduled.
  • Promote health education, hygiene, and disease prevention.
  • Intake records and maintain patient information, for diagnostic and referral as needed.
  • Requests laboratory tests and procedures as an aid in diagnostic procedures.
  • Educate patients and significant parties about procedures and test results.
  • Stay updated on recent medical developments.
  • Provide public health services using a community development model to enhance health outcomes, improve services and infrastructure.

Requirements :

  • MBBS or equivalent.
  • Current registration incurrent jurisdiction of residence.
  • 2 to 4 years of experience as a General Practitioner or Family Medicine.
  • Excellent communication and interpersonal skills.
  • Always displays a professional and approachable demeanor.
  • Maintain superior “bedside manner” and patient/customer service skills.
  • Basic computer skills.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for aRegistered Nurse (RN) who is compassionate, hardworking, and ready to join our growing team by serving our patients. The RN will be a responsible and well-trained professional who gives the best nursing care with little supervision. The RN will follow health and safety guidelines faithfully and consistently delivering health services the FamilyCare Way.

Responsibilities :

  • Assess and evaluate patient needs for, and responses to, care rendered.
  • Monitor reactions and patient progress.
  • Educate patients and/or caregivers on disease process and medications.
  • Demonstrate proper infection control techniques and follows universal precautions.
  • Schedule follow-up appointments for patients.
  • Notify the physician and other personnel of change in the patient's condition.
  • Update clinical records according to policy and procedures.
  • Update knowledge and skills by attending in-service programs, continuing education programs, seminars, and self-study programs annually.
  • Adhere to safe nursing practice standards.
  • Collaborate with physicians and nurses to devise individualized care plans for residents.
  • Maintain professionalism with patient and client staff.
  • Maintain inventories of medical supplies and medicines.
  • Provide a holistic approach to health care that includes care planning and case conferencing with patients who have a chronic disease.

Requirements :

  • • Proven experience as a registered nurse (R.N.) with a current license in current jurisdiction of residence.
  • • Prior experience as a Midwife or in the ER setting.
  • • Excellent knowledge of nursing care methods and procedures.
  • • Work positively and favorably with patients, families, and staff.
  • • Knowledgeable about medications to be administered.
  • • Responsible and compassionate.
  • • Dialysis training is an asset.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a passionate storyteller to join our growing company. This position will be responsible for driving end-to-end storytelling that impacts business culture and success. In addition to the usual marketing functions, this role will be responsible for uncovering, capturing, and building storytelling assets for each organizational function (case studies, social marketing, leadership keynotes, etc.). The marketing officer will support leadership in using narrative to connect the organization’s past, present and future.

Responsibilities :

  • Oversee and design consistent messaging across all brand channels and tailoring messaging for different audiences and strategic goals.
  • Harness and tell the stories of employees, partners, and customers in a way that contributes to a strong culture.
  • Design, build, and land stories that resonate to influence loyalty and affinity for the company and its products/services.
  • Capture and interpret the patient feedback to inform strategic and operational designs.
  • Help patients navigate difficult problems and work with the organization to provide solutions.
  • Create and implement Marketing plan within budget, in conjunction with overall business strategy.
  • Manage major projects such as PR events, launches and marketing campaigns
  • Liaise with and manage all external agencies, such as PR, Creative, On-line, Media Buyers, Medical Publications.
  • Translate leadership visions into easily consumable employee messages.
  • Train internal leaders and teams in the key organizational narratives.
  • Ensuring effective, branded marketing communications including the company website, social media, print communication, and advertising.
  • Maintain awareness of competitor activity and general healthcare updates.

Requirements :

  • Minimum of a Bachelor’s degree in marketing.
  • 3 years of experience in marketing in the healthcare industry.
  • A passion for story, narrative structure, and the creative arts.
  • A great eye for design.
  • Prior experience increasing employee and customer engagement.
  • Strong written and verbal communication skills required.
  • A proven ability to translate business requirements across divisions, languages, and cultures.
  • In-depth understanding and knowledge of the following:
    • Digital and mobile marketing practices
    • Sales, pitches, presentations, persuasion
    • Modern media, including social, key content distribution channels and SEO/SEM
    • Modern metrics across owned, earned and paid: Conversion, amplification, ROI/economic value of investments, etc
    • Advertising
    • Branding
    • Traditional media, including radio, TV, print, packaging, OOH

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a Facility Manager to join our company full time. The Facility Manager will ensure the continuity of the infrastructure services in the hospital and enable an environment for quality health care.

Examples of duties :

  • Prepare, implement, and assure follow-up of structure maintenance strategy
  • Create and implement safety plans, and efficiently manage resources.
  • Manage and coordinate of work projects for the construction, renovation, and ongoing preventive maintenance of the buildings of the organization.
  • Manage actual construction activities in coordination with architects, engineers, contractors, and subcontractors.
  • Perform regular inspection of facilities for repair and maintenance purposes, the planning of work required, and estimates of material costs and man-hours required.
  • Maintain liaison with all departments to ensure that their support service needs are met in these areas.
  • Perform work with considerable independence in accordance with prescribed rules and regulations.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Degree in engineering or equivalent or degree in facility management.
  • 3+ years of experience in an engineering role/facility management.
  • Well-versed in technical/engineering operations and facilities management best practices.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a reliable Finance Officer that will manage daily financial activities and lead the organization’s ongoing and future financial plans.

Examples of duties :

  • Develop and maintain a strategic financial plan and annual operating and capital budgets.
  • Perform financial analysis of new programs, acquisitions, and business development.
  • Revenue management.
  • Prepare of the financial statements, in accordance with financial management and techniques appropriate to the health care industry.
  • Decision support and cost accounting.
  • Oversee disbursements and receivables processes.
  • Oversee patient admissions processes.
  • Maintain contacts with outside consultants, associations, and government agencies.
  • As the organization grows, you may be required to build and manage a team
  • Other duties as assigned.

Requirements :

  • Minimum of a Bachelor’s degree in finance, accounting, business administration or equivalent discipline is required.
  • 3-5 years of prior experience as a Finance Manager.
  • Extensive understanding of financial trends both within the company and general market patterns.
  • Proficient user of finance software.
  • Strong interpersonal, communication and presentation skills.
  • Ability to manage, guide and lead employees to ensure appropriate financial processes are being used.
  • A solid understanding of financial statistics and accounting principles.
  • Working knowledge of all statutory legislation and regulations.
  • Master’s degree in finance, accounting, business administration OR CPA preferred.
  • Experience in the healthcare industry will be considered a plus.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a Talent Development Officer to join our rapidly growing team. This role will find, develop, motivate, and retain our team. As a champion for the company culture, the Talent Development officer will be responsible for all human resources activities and support all company executives and team leaders, allowing the company to develop and grow quickly. This position is a key strategic role in the company helping to grow the business and allowing us to build a unique and strong people-oriented culture. You will help us build a modern and progressive people management strategy.

Responsibilities :

  • Partner with all areas of the company to help our build our team.
  • Drive recruitment of the best talent, coaching on team leadership, helping to resolve employee relations issues, and managing programs that help develop staff.
  • Develop and implement a People Operations plan that aligns with the overall mission and strategy of the organization, resulting in a high-performing culture of success, accountability, transparency, and collaboration.
  • Gain an understanding of the organization and participate fully in all relevant strategic and business decisions.
  • Develop relationships with the employees and become someone who is sought for advice and counsel on HR, cultural, and organizational issues.
  • Counsel, coach, and guide managers and staff in addressing concerns and complaints to assure fair and equitable treatment while ensuring compliance with local labor regulations and practices.
  • Proactively manage resource allocation and maintain a competitive approach to recruiting and assimilating high-potential talent throughout the company.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration, or related field required. Masters Preferred.
  • Passionate about the company’s mission, enthusiastic about the challenges confronting the organization, and dedicated to achieving its goal.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for an Imaging Technologist/Administrator to join our team to perform imaging x-ray and ultrasound exams following established procedures for patient care and safety. The Imaging Technologist / Administrator will perform all the duties related to proper film identification, storage, and reporting functions.

When not actively performing procedures, the candidate will perform basic clinical, administrative, and housekeeping duties necessary for the effective and safe functioning of the service. Because the service is still in its early stages, this position plays a crucial role in the development of the service.

Examples of duties :

  • Perform ultrasound and x-ray procedures
  • Ensure that the equipment is in proper working order, coordinate preventive maintenance, and ensure that documentation is done to the appropriate international and institutional standards.
  • Collaborate with relevant team members to ensure efficient and effective scheduling by monitoring the scheduling access and determining priorities for the performance of examinations considering patients’ conditions and examinations being requested.
  • Determine procedural frequencies to ensure optimum productivity of equipment while still allowing sufficient time to complete examinations.
  • Coordinate with suppliers and Technologists to facilitate purchase, installation, and maintenance of equipment.
  • Coordinate with telehealth radiologists to ensure prompt and accurate reporting of studies.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Graduate of a Radiology/Medical Imaging school.
  • Certification by appropriate Radiology/Medical Imaging body.
  • Excellent interpersonal skills.
  • Proven ability to perform patient assessments.
  • Familiarity with medical terminology.
  • Working knowledge of a wide variety of radiographic equipment.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a full-time Lab Technologist/Administrator to join our team. This role will perform routine medical laboratory tests for the diagnosis, treatment, and prevention of disease. When not actively performing procedures, the position will perform basic clinical, administrative, and housekeeping duties necessary for the effective and safe functioning of the service. Because the service is still in its early stages, this position plays a crucial role in developing the service.

Examples of duties :

  • Ensure that the equipment is in proper working order, coordinate preventive maintenance, and ensure that documentation is done to the appropriate international and institutional standards.
  • Collaborate with relevant team members to ensure efficient and effective scheduling by monitoring the scheduling access and determining priorities for the performance of examinations considering patients’ conditions and examinations being requested.
  • Determine procedural frequencies to ensure optimum productivity of equipment while still allowing sufficient time to complete examinations.
  • Coordinate with suppliers and technicians to facilitate purchase, installation and maintenance of equipment.

Requirements :

  • Bachelor or Master’s in Life Sciences, Microbiology, Immunology, Bio- chemistry, Haematology or Medical Laboratory Technology.
  • Holder of professional active practicing certificate of registration from country of training/origin.
  • 2-4 years of experience in a similar role/setting is preferred.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a full-time Lead Pharmacist to join our team and be responsible for the operations of our pharmacies. This role will follow pharmacy professional practice and manage regulatory requirements, quality assurance, customer service, personnel management and development, inventory management, financial profitability, and loss prevention. The goal of this role will improve the overall health of the communities we serve by providing clinic pharmacy leadership to ensure quality patient care and financial viability.

Responsibilities :

  • Daily management, staffing, and operation of all aspects of pharmaceutical service delivery.
  • Manage all drug and consumables procurement, storage, prescribing, dispensing, and monitoring of utilization and adverse drug reactions.
  • Consult with patrons and clients as well as lead the customer satisfaction experience and product sales
  • Gather customer feedback and provide recommendations for addressing concerns
  • Coordinate with other team members in areas such as prescribing practice, procurement management, and wholesaling of pharmaceuticals and medical supplies.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Minimum Bachelor of Pharmacy Degree (BPharm)
  • 4+ years of pharmaceutical experience post internship
  • Prior experience in a community pharmacy setting is required.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a System Administrator to provide sound technology leadership in all aspects of our business. The System Administrator will be responsible for managing the day-to-day delivery of technical infrastructure services and operational support that meet the needs of internal and external end-users. This role will have the opportunity to try exciting new ideas as we work to deliver superior value to our customers.

Responsibilities :

  • Install and configure software and hardware.
  • Manage network servers and technology tools.
  • Set up accounts and workstations
  • Monitor performance and maintain systems according to requirements.
  • Troubleshoot issues and outages.
  • Ensure security through access controls, backups and firewalls.
  • Upgrade systems with new releases and models.
  • Develop expertise to train staff on new technologies.
  • Build an internal wiki with technical documentation, manuals and IT policies.

Requirements :

  • Masters Degree in Computer Science or other relevant courses of study.
  • 5+ years of experience in a similar role.
  • Strategic thinking skills and strong business acumen are required.
  • Well-versed in the current software and hardware technological trends and familiar with a variety of business concepts.
  • Prior experience with startups is preferred.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are seeking a Cash Posting Coordinator (Cashier) to join our growing team. This role will be responsible for the daily reconciliation of payments made to our clinic. The Cash Posting Coordinator will support the business segment(s) from an accounts receivable perspective. The position’s primary focus is to ensure prompt and accurate cash applications, assist in collection efforts and create reports & analysesto minimize accounts receivable outstanding.

Responsibilities :

  • Responsible for collecting the correct payment amount on outstanding accounts.
  • Collaborate with Finance Manager to manage receivables.
  • Post all cash from financial assistance and patient payments.
  • Communicate with carriers, payers, clients, and facilities to get the maximum payment on accounts.
  • Research, identify and resolve incorrectly processed claims.
  • Achieve a complete resolution on denials, underpaid or refund requested accounts.
  • Correctly respond to all health care correspondence within 72 hours.
  • Correctly and timely appeal under unpaid claims.
  • Perform other duties as assigned by supervisor.

Requirements :

  • 2+ years of experience as a Cashier / Cash Poster.
  • Experience in general accounting.
  • Knowledge of accounts receivable.
  • Ability to evaluate options and to make efficient decisions.
  • Organizational skills sufficient to maintain consistently accurate records.
  • Computer skills that include proficiency with spreadsheets and use of the internet, as well as word processing, and efficient use of the internet and e-mail.
  • Prior experience in a medical environment (preferred.)
  • Associate degree in accounting (preferred.)

To be considered for this position, please email CVs to t.bewaji@familycaretci.com

About the Role :

We are seeking a multi-talented and customer-focused person to provide support for our patients.This role will be a mix of customer service and office management responsibilities, providing top-notch service to all visitors and assisting with day-to-day office duties. The Customer Service Agent will act as a point of reference to our patients. The ability to provide exceptional customer service will truly make a difference in the lives of our clients.

Responsibilities :

  • Provide solutions and guide patients through the clinic’s processes.
  • Perform office management tasks on own initiative as well as under the direction of the office manager.
  • Resolve customer questions, complaints, and collections inquiries in a professional, helpful manner.
  • Respond to and resolve, on the first call or email, customer service inquiries, and issues by identifying the topic and type of assistance the caller needs.
  • Supports patients with care coordination, such as scheduling doctors’ appointments and arranging other ancillary support services.
  • Maintain and updates customer information as necessary.
  • Ensures that supplies are sufficient to perform their duties, maintains equipment in proper place after usage, and maintains workspace in an orderly fashion.

Requirements :

  • 3+ years of experience in a customer service or sales position.
  • Strong organizational skills.
  • Customer-centric orientation.
  • Strong verbal and written communication skills.
  • A high degree of empathy.
  • A “solutions-oriented” mindset.
  • Strong critical thinking and problem-solving skills.
  • Medical knowledge/experience is preferred.
  • Comfortable with continuous process improvement and change as our company grows and evolves.
  • Strong computer navigation skills.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are seeking a unique, enthusiastic individual with excellent communication to join our team as a Front Desk Receptionist. The Receptionist will be the face of the organization. As a master multi-tasker with excellent communication skills and an upbeat attitude for our medical practice, this role will assist the members of the management team and all visitors by handling office tasks, providing polite and professional assistance in-person, by phone, mail, and e-mail, and generally being a helpful and positive presence in the workplace.

Responsibilities :

  • Run the operations ofthe front desk and show initiative in doing so.
  • Ensure high-quality customer service.
  • Schedule and confirm appointments and follow-up visits.
  • File all patient records daily and pull patient files for the next day’s appointments.
  • Take initiative and design solutions to various issues.
  • Keep reception area tidy and presentable, with all necessary stationery and materials.
  • Assist with billing and claims.
  • Assist other administrative staff with support overflow work, including word processing, data entry, and Internet research tasks.
  • Run errands as needed.
  • Other duties as assigned.

Requirements :

  • 1-2 years of experience as a Front Desk Receptionist or Administrative Assistant.
  • Ability to follow directions.
  • Punctual and reliable.
  • Experience with customer service.
  • Professional, well-kept appearance.
  • Prior experience with administrative work.
  • Proficient computer knowledge.
  • Ability to be resourceful and proactive when issues arise.
  • Maintain a positive attitude.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a full-time Office Manager to join our growing team. The Office Manager will oversee all aspects of the administrative operations of our ambulatory care facility.

Responsibilities :

  • Support medical practice operations by maintaining office systems and supervising all non-clinical staff and processes.
  • Collaborate on the development, implementation, and monitoring of business operation plans.
  • Establish and monitor business processes to support effective and efficient clinical operations applying evidence-based quality improvement methods as necessary.
  • Management of financial, personnel, equipment operations.
  • Develop, implement, and oversee systems for the purchase of materials and equipment, evaluate the need for additional and replacement capital equipment related to operations.
  • Collaborate with unit heads to manage the delivery of world-class medical services in the facilities.
  • Develop and implement key performance indicators, policies, and procedures to achieve organizational goals.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Master's degree in health care administration, public health, business administration, or another relevant area.
  • 3-5 years of experience in the administration of a health care organization
  • Strong financial acumen, analytical, organizational, and communication skills
  • Knowledge of Health and Safety laws and best practices
  • Ability to thrive in a fast-paced ever-changing environment and work well under pressure

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are seeking an experienced OB-GYN who is passionate about caring for women and treating their medical needs. As an OB-GYN, this role will test, treat, diagnose, and monitor disorders and illnesses related to women's health and their reproductive systems. The OB-GYN will perform exams and procedures, counsel patients, and treat women through their entire pregnancy terms and beyond.

Responsibilities :

  • Interview new patients to assess their symptoms, needs, or problems; record and utilize their medical history for diagnosis.
  • Perform minor surgical procedures in the procedure room.
  • Perform well-women exams that include pap smears, pelvic, and breast exams.
  • Conduct follow-ups with patients to monitor and track their condition.
  • Counsel patients on safe sex practices and preventative medicine practices.
  • Monitor and treat patients during pregnancy and childbirth, including prenatal advising up to delivery and postnatal care for non-complicated pregnancies.
  • Order and analyze necessary tests, screenings, biopsies, scans, etc. to effectively diagnose a problem.
  • Direct, advise, and supervise medical staff in the clinic.
  • Advise patients concerning diet, hygiene, and methods for the prevention of disease.
  • Refer patients to a medical specialist or another practitioner for specialized treatment.
  • Continue personal education on current medical practices and innovations by reading medical journals, attending conferences, etc.

Requirements :

  • Doctor of Medicine degree.
  • 4-year OB-GYN residency.
  • Valid license to practice in current jurisdiction of residence.
  • 2+ years practicing medicine in a hospital or private practice.
  • Proficient at patient charting and knowledgeable in relevant charting computer programs.
  • Compassionate and personable with an exemplary bedside manner.
  • Sound judgment and expert decision-making abilities.
  • Ability to discuss sensitive information with patients and families.
  • Ability to provide a calm presence for patients in distress.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are seeking an enthusiastic and compassionate Paediatricianto be a part of our team. The Paediatricianwill be responsible for providing complete, comprehensive clinical care for infants, children, and teenagers. ThePaediatricianwill provide clinical care services including diagnosis, treatment, coordination of care, preventative, and health care maintenance. This role will work collaboratively with all providers as a multi-disciplinary team to provide comprehensive, compassionate health care to our younger patients.

Responsibilities :

  • Provide care from birth to early adulthood for the health of infants, children, and teenagers.
  • Diagnose and treat a variety of ailments specific to young people and track patients' growth to adulthood.
  • Prescribe and administer treatment plans, including medications and therapies.
  • Administer vaccinations.
  • Perform professional services in an outpatient setting as well as through home visits.
  • Prescribe and interpret tests and other diagnostic procedures as needed.
  • Work with different health care workers, such as nurses and other physicians, to assess and treat children with various ailments and day-to-day illnesses that are common to children-minor injuries, infectious diseases, and immunizations.
  • Offer consultation and education to the families, caregivers, and guardians to minimize the impact of any medical condition on the patient.
  • Expands and maintains rapport with the medical community in the service area.
  • Actively seeks to broaden our referral network.

Requirements :

  • Doctor of Medicine degree.
  • 4-year Paediatrician residency.
  • Valid license to practice in current jurisdiction of residence.
  • 2+ years’ experience as a Paediatrician.
  • In-depth knowledge of children’s epidemiology and infectious diseases.
  • Up to speed knowledge of drugs/medication appropriate for children and their side effects.
  • Proficient at patient charting and knowledgeable in relevant charting computer programs.
  • Compassionate and personable with an exemplary bedside manner.
  • Sound judgment and expert decision-making abilities.
  • Ability to discuss sensitive information with patients and families.
  • Ability to provide a calm presence for patients in distress.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a passionate General Practitioner/Internist/ER Physician to join our growing company. This position will be responsible for providingprimary care services to patients by taking a history, doing physical examinations and diagnoses as well as prescribing and administering treatment. The General Practitioner will help develop and implement population health programs as well as lead/collaborate in other initiatives to help serve the community.

Responsibilities :

  • Provideinitial and continuing medical care.
  • Provide diagnosis, treatment, and help prevent common diseases that occur in the general population.
  • Create preliminary diagnoses and refer patients to specialists if necessary.
  • Create plans for health programs, implement prevention and treatment for patients' common diseases.
  • Provide home visits.
  • Take on-call duties as scheduled.
  • Promote health education, hygiene, and disease prevention.
  • Intake records and maintain patient information, for diagnostic and referral as needed.
  • Requests laboratory tests and procedures as an aid in diagnostic procedures.
  • Educate patients and significant parties about procedures and test results.
  • Stay updated on recent medical developments.
  • Provide public health services using a community development model to enhance health outcomes, improve services and infrastructure.

Requirements :

  • MBBS or equivalent.
  • Current registration incurrent jurisdiction of residence.
  • 2 to 4 years of experience as a General Practitioner or Family Medicine.
  • Excellent communication and interpersonal skills.
  • Always displays a professional and approachable demeanor.
  • Maintain superior “bedside manner” and patient/customer service skills.
  • Basic computer skills.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for aRegistered Nurse (RN) who is compassionate, hardworking, and ready to join our growing team by serving our patients. The RN will be a responsible and well-trained professional who gives the best nursing care with little supervision. The RN will follow health and safety guidelines faithfully and consistently delivering health services the FamilyCare Way.

Responsibilities :

  • Assess and evaluate patient needs for, and responses to, care rendered.
  • Monitor reactions and patient progress.
  • Educate patients and/or caregivers on disease process and medications.
  • Demonstrate proper infection control techniques and follows universal precautions.
  • Schedule follow-up appointments for patients.
  • Notify the physician and other personnel of change in the patient's condition.
  • Update clinical records according to policy and procedures.
  • Update knowledge and skills by attending in-service programs, continuing education programs, seminars, and self-study programs annually.
  • Adhere to safe nursing practice standards.
  • Collaborate with physicians and nurses to devise individualized care plans for residents.
  • Maintain professionalism with patient and client staff.
  • Maintain inventories of medical supplies and medicines.
  • Provide a holistic approach to health care that includes care planning and case conferencing with patients who have a chronic disease.

Requirements :

  • Proven experience as a registered nurse (R.N.) with a current license in current jurisdiction of residence.
  • Prior experience as a Midwife or in the ER setting.
  • Excellent knowledge of nursing care methods and procedures.
  • Work positively and favorably with patients, families, and staff.
  • Knowledgeable about medications to be administered.
  • Responsible and compassionate.
  • Dialysis training is an asset.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a passionate storyteller to join our growing company. This position will be responsible for driving end-to-end storytelling that impacts business culture and success. In addition to the usual marketing functions, this role will be responsible for uncovering, capturing, and building storytelling assets for each organizational function (case studies, social marketing, leadership keynotes, etc.). The marketing officer will support leadership in using narrative to connect the organization’s past, present and future.

Responsibilities :

  • Oversee and design consistent messaging across all brand channels and tailoring messaging for different audiences and strategic goals.
  • Harness and tell the stories of employees, partners, and customers in a way that contributes to a strong culture.
  • Design, build, and land stories that resonate to influence loyalty and affinity for the company and its products/services.
  • Capture and interpret the patient feedback to inform strategic and operational designs.
  • Help patients navigate difficult problems and work with the organization to provide solutions.
  • Create and implement Marketing plan within budget, in conjunction with overall business strategy.
  • Manage major projects such as PR events, launches and marketing campaigns
  • Liaise with and manage all external agencies, such as PR, Creative, On-line, Media Buyers, Medical Publications.
  • Translate leadership visions into easily consumable employee messages.
  • Train internal leaders and teams in the key organizational narratives.
  • Ensuring effective, branded marketing communications including the company website, social media, print communication, and advertising.
  • Maintain awareness of competitor activity and general healthcare updates.

Requirements :

  • Minimum of a Bachelor’s degree in marketing.
  • 3 years of experience in marketing in the healthcare industry.
  • A passion for story, narrative structure, and the creative arts.
  • A great eye for design.
  • Prior experience increasing employee and customer engagement.
  • Strong written and verbal communication skills required.
  • A proven ability to translate business requirements across divisions, languages, and cultures.
  • In-depth understanding and knowledge of the following:
    • Digital and mobile marketing practices
    • Sales, pitches, presentations, persuasion
    • Modern media, including social, key content distribution channels and SEO/SEM
    • Modern metrics across owned, earned and paid: Conversion, amplification, ROI/economic value of investments, etc
    • Advertising
    • Branding
    • Traditional media, including radio, TV, print, packaging, OOH

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a Facility Manager to join our company full time. The Facility Manager will ensure the continuity of the infrastructure services in the hospital and enable an environment for quality health care.

Examples of duties :

  • Prepare, implement, and assure follow-up of structure maintenance strategy
  • Create and implement safety plans, and efficiently manage resources.
  • Manage and coordinate of work projects for the construction, renovation, and ongoing preventive maintenance of the buildings of the organization.
  • Manage actual construction activities in coordination with architects, engineers, contractors, and subcontractors.
  • Perform regular inspection of facilities for repair and maintenance purposes, the planning of work required, and estimates of material costs and man-hours required.
  • Maintain liaison with all departments to ensure that their support service needs are met in these areas.
  • Perform work with considerable independence in accordance with prescribed rules and regulations.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Degree in engineering or equivalent or degree in facility management.
  • 3+ years of experience in an engineering role/facility management.
  • Well-versed in technical/engineering operations and facilities management best practices.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a reliable Finance Officer that will manage daily financial activities and lead the organization’s ongoing and future financial plans.

Examples of duties :

  • Develop and maintain a strategic financial plan and annual operating and capital budgets.
  • Perform financial analysis of new programs, acquisitions, and business development.
  • Revenue management.
  • Prepare of the financial statements, in accordance with financial management and techniques appropriate to the health care industry.
  • Decision support and cost accounting.
  • Oversee disbursements and receivables processes.
  • Oversee patient admissions processes.
  • Maintain contacts with outside consultants, associations, and government agencies.
  • As the organization grows, you may be required to build and manage a team
  • Other duties as assigned.

Requirements :

  • Minimum of a Bachelor’s degree in finance, accounting, business administration or equivalent discipline is required.
  • 3-5 years of prior experience as a Finance Manager.
  • Extensive understanding of financial trends both within the company and general market patterns.
  • Proficient user of finance software.
  • Strong interpersonal, communication and presentation skills.
  • Ability to manage, guide and lead employees to ensure appropriate financial processes are being used.
  • A solid understanding of financial statistics and accounting principles.
  • Working knowledge of all statutory legislation and regulations.
  • Master’s degree in finance, accounting, business administration OR CPA preferred.
  • Experience in the healthcare industry will be considered a plus.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a Talent Development Officer to join our rapidly growing team. This role will find, develop, motivate, and retain our team. As a champion for the company culture, the Talent Development officer will be responsible for all human resources activities and support all company executives and team leaders, allowing the company to develop and grow quickly. This position is a key strategic role in the company helping to grow the business and allowing us to build a unique and strong people-oriented culture. You will help us build a modern and progressive people management strategy.

Responsibilities :

  • Partner with all areas of the company to help our build our team.
  • Drive recruitment of the best talent, coaching on team leadership, helping to resolve employee relations issues, and managing programs that help develop staff.
  • Develop and implement a People Operations plan that aligns with the overall mission and strategy of the organization, resulting in a high-performing culture of success, accountability, transparency, and collaboration.
  • Gain an understanding of the organization and participate fully in all relevant strategic and business decisions.
  • Develop relationships with the employees and become someone who is sought for advice and counsel on HR, cultural, and organizational issues.
  • Counsel, coach, and guide managers and staff in addressing concerns and complaints to assure fair and equitable treatment while ensuring compliance with local labor regulations and practices.
  • Proactively manage resource allocation and maintain a competitive approach to recruiting and assimilating high-potential talent throughout the company.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Bachelor’s degree in Human Resources, Organizational Psychology, Business Administration, or related field required. Masters Preferred.
  • Passionate about the company’s mission, enthusiastic about the challenges confronting the organization, and dedicated to achieving its goal.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for an Imaging Technologist/Administrator to join our team to perform imaging x-ray and ultrasound exams following established procedures for patient care and safety. The Imaging Technologist / Administrator will perform all the duties related to proper film identification, storage, and reporting functions.

When not actively performing procedures, the candidate will perform basic clinical, administrative, and housekeeping duties necessary for the effective and safe functioning of the service. Because the service is still in its early stages, this position plays a crucial role in the development of the service.

Examples of duties :

  • Perform ultrasound and x-ray procedures
  • Ensure that the equipment is in proper working order, coordinate preventive maintenance, and ensure that documentation is done to the appropriate international and institutional standards.
  • Collaborate with relevant team members to ensure efficient and effective scheduling by monitoring the scheduling access and determining priorities for the performance of examinations considering patients’ conditions and examinations being requested.
  • Determine procedural frequencies to ensure optimum productivity of equipment while still allowing sufficient time to complete examinations.
  • Coordinate with suppliers and Technologists to facilitate purchase, installation, and maintenance of equipment.
  • Coordinate with telehealth radiologists to ensure prompt and accurate reporting of studies.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Graduate of a Radiology/Medical Imaging school.
  • Certification by appropriate Radiology/Medical Imaging body.
  • Excellent interpersonal skills.
  • Proven ability to perform patient assessments.
  • Familiarity with medical terminology.
  • Working knowledge of a wide variety of radiographic equipment.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a full-time Lab Technologist/Administrator to join our team. This role will perform routine medical laboratory tests for the diagnosis, treatment, and prevention of disease. When not actively performing procedures, the position will perform basic clinical, administrative, and housekeeping duties necessary for the effective and safe functioning of the service. Because the service is still in its early stages, this position plays a crucial role in developing the service.

Examples of duties :

  • Ensure that the equipment is in proper working order, coordinate preventive maintenance, and ensure that documentation is done to the appropriate international and institutional standards.
  • Collaborate with relevant team members to ensure efficient and effective scheduling by monitoring the scheduling access and determining priorities for the performance of examinations considering patients’ conditions and examinations being requested.
  • Determine procedural frequencies to ensure optimum productivity of equipment while still allowing sufficient time to complete examinations.
  • Coordinate with suppliers and technicians to facilitate purchase, installation and maintenance of equipment.

Requirements :

  • Bachelor or Master’s in Life Sciences, Microbiology, Immunology, Bio- chemistry, Haematology or Medical Laboratory Technology.
  • Holder of professional active practicing certificate of registration from country of training/origin.
  • 2-4 years of experience in a similar role/setting is preferred.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a full-time Lead Pharmacist to join our team and be responsible for the operations of our pharmacies. This role will follow pharmacy professional practice and manage regulatory requirements, quality assurance, customer service, personnel management and development, inventory management, financial profitability, and loss prevention. The goal of this role will improve the overall health of the communities we serve by providing clinic pharmacy leadership to ensure quality patient care and financial viability.

Responsibilities :

  • Daily management, staffing, and operation of all aspects of pharmaceutical service delivery.
  • Manage all drug and consumables procurement, storage, prescribing, dispensing, and monitoring of utilization and adverse drug reactions.
  • Consult with patrons and clients as well as lead the customer satisfaction experience and product sales
  • Gather customer feedback and provide recommendations for addressing concerns
  • Coordinate with other team members in areas such as prescribing practice, procurement management, and wholesaling of pharmaceuticals and medical supplies.
  • As the organization grows, you may be required to build and manage a team.

Requirements :

  • Minimum Bachelor of Pharmacy Degree (BPharm)
  • 4+ years of pharmaceutical experience post internship
  • Prior experience in a community pharmacy setting is required.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com

About the Role :

We are looking for a System Administrator to provide sound technology leadership in all aspects of our business. The System Administrator will be responsible for managing the day-to-day delivery of technical infrastructure services and operational support that meet the needs of internal and external end-users. This role will have the opportunity to try exciting new ideas as we work to deliver superior value to our customers.

Responsibilities :

  • Install and configure software and hardware.
  • Manage network servers and technology tools.
  • Set up accounts and workstations
  • Monitor performance and maintain systems according to requirements.
  • Troubleshoot issues and outages.
  • Ensure security through access controls, backups and firewalls.
  • Upgrade systems with new releases and models.
  • Develop expertise to train staff on new technologies.
  • Build an internal wiki with technical documentation, manuals and IT policies.

Requirements :

  • Masters Degree in Computer Science or other relevant courses of study.
  • 5+ years of experience in a similar role.
  • Strategic thinking skills and strong business acumen are required.
  • Well-versed in the current software and hardware technological trends and familiar with a variety of business concepts.
  • Prior experience with startups is preferred.

To be considered for this position, please email CV’s to t.bewaji@familycaretci.com